Billing and Payment Policy


PBIS Rewards will bill for services upon receipt of an order.

The timing and frequency of invoices/statements is determined by the type of service provided to the Client. These can include:

  1. PBIS Rewards Service: PBIS Rewards may bill for a partial or full school year and the coverage period will be clearly identified with a starting date and an ending date or a clear description of the School Year. After the initial thirty days of service, the Client is committed to the remaining time on the service it purchased and no refunds will be given. We do not require that the Client finish each term and the Client may terminate and close its account at any time without any additional charges or fees. However, we will not pro-rate any return for unused service.  The Client also understands that while no refund will be issued, it has the right to keep its account open for the full period for which it paid.
  2. Supplies: Supplies include, but is not limited, to ID Name Badges and Lanyards. We may require a deposit of up to 100% before fulfilling an order

Taxes, Governmental Charges, Surcharges and Fees

Taxes and other local, state and federally charged, imposed or authorized fees, charges and surcharges are not built into our rates, and therefore, will be included on Client’s invoice unless the client is a non-taxable entity and provides documentation as such. Client agrees to pay all such amounts. These taxes, charges, surcharges and fees may change from time to time without notice.

PBIS Rewards’ Payment and Billing Surcharges and Fees

We may impose surcharges if Client has non-standard invoice delivery requirements and/or non-standard payment requirements, including, but not limited to, non-standard late payment requirements or non-standard payment methods. We reserve the sole right to classify invoice delivery and payment methods as standard and non-standard.

We reserve the right to amend, alter, or modify its invoice delivery and payment methods at any time in its sole and absolute discretion. Client shall be given notice sixty (60) days prior to any changes in invoice delivery methods or before the implementation of any Payment and/or Billing Surcharges.


Payments for charges are due and payable by Client upon the due date of the invoice. A monthly late payment charge of up to 1.5% per month on the balance due, and a minimum charge of ten dollars ($10.00) per month, not to exceed the highest rate allowed by law, may be charged on any balance not paid by the due date. ACH clients may be debited within fifteen (15) days following the mailing or emailing of an invoice. Credit card clients may be charged within 24 hours following the mailing or emailing of an invoice and are subject to a convenience fee of 3%. Clients will be charged a $25 NSF Fee when payments by check are returned for Non-Sufficient Funds.

Payment must be made to PBIS Rewards at the address set forth on the invoice. Client agrees to pay our attorney’s fees and expenses and other collection costs in the event collection or other enforcement efforts become necessary or appropriate in our discretion.


Any disputes must be communicated to us in writing within fifteen (15) days of receipt of our invoice and submitted with full payment of all undisputed charges. The validity, interpretation and enforceability of the agreement between us and the Client, respectively, shall be governed by the law of the State of Indiana. The parties agree and consent to personal jurisdiction, and agree the venue shall lie exclusively in the United State District Court for the Southern District of Indiana, Evansville Division, or in the Vanderburgh County Circuit or Superior Courts in Evansville, Indiana, and in no other jurisdictions, for purposes of disputes concerning or arising under the agreement between us and the Client.

Service Suspension

We may suspend service if an account is past due. We will make reasonable efforts to notify Client in advance of suspension, but advance notice to Client by Us is not guaranteed nor required.


By using the PBIS Rewards Service, the client understands and accepts and agrees to this Billing and Payment Policy. This Policy may change from time to time in our sole discretion and we will make reasonable efforts to inform Clients of changes.